I had the opportunity to work closely with Katie as she led the change management function for a complex enterprise-wide HRIS implementation. She combines deep change management expertise with an exceptionally warm and engaging leadership style, and was instrumental in guiding staff through significant change resistance with clarity, empathy and credibility. Her leadership of a small team, along with the quality of the training and knowledge-transfer resources delivered were major contributors to the project’s overall success
– Mark Simard, Director of Health, Safety and Wellbeing,
Region of Waterloo
Region of Waterloo
I was fortunate to work closely with Katie during a complex SAP SF implementation, both as a team member and as an internal client. Katie served as the Change Management Lead across two organizations, each requiring significant customization due to very different cultures and SOPs. I represented one of those organizations as a Change Management and Training Specialist, which gave me a front-row seat to Katie’s work.
Three of Katie’s super-abilities truly made the change stick.
First, Katie brings deep, hands-on change management expertise, but never applies it in a “one-size-fits-all” way. Every solution she proposed was thoughtful, flexible, and tailored to the context. She consistently invited different perspectives, welcomed challenge, and co-created approaches with the team. It was genuinely a pleasure to learn from her.
Second, Katie thinks outside the box. She is highly creative and maintains an infectious optimism – even when things get complex or require multiple iterations. And in my experience, things did work out, often better because she was willing to rethink, adapt, and try again.
Third, Katie has an exceptional ability to manage stakeholder relationships, especially in moments of resistance or pushback. Her empathy, respect, and calm presence opened minds and created opportunities for people to sponsor, lead, and contribute – even when timelines were tight and tensions were high. I was sometimes the person pushing back (knowing “too much” about what wouldn’t work), so I’ve seen firsthand how Katie’s optimism, credibility, and charisma make even the toughest conversations productive and respectful.
One additional quality that truly stands out is Katie’s curiosity and commitment to learning. Her eagerness to explore new technical tools and solutions in service of organizational transformation is impressive and rare.
If you’re looking for a partner who will guide you and your teams through change with respect, optimism, and strong expertise—polished by creativity—look no further. Katie Hamilton and ADAPT are exactly that.
Three of Katie’s super-abilities truly made the change stick.
First, Katie brings deep, hands-on change management expertise, but never applies it in a “one-size-fits-all” way. Every solution she proposed was thoughtful, flexible, and tailored to the context. She consistently invited different perspectives, welcomed challenge, and co-created approaches with the team. It was genuinely a pleasure to learn from her.
Second, Katie thinks outside the box. She is highly creative and maintains an infectious optimism – even when things get complex or require multiple iterations. And in my experience, things did work out, often better because she was willing to rethink, adapt, and try again.
Third, Katie has an exceptional ability to manage stakeholder relationships, especially in moments of resistance or pushback. Her empathy, respect, and calm presence opened minds and created opportunities for people to sponsor, lead, and contribute – even when timelines were tight and tensions were high. I was sometimes the person pushing back (knowing “too much” about what wouldn’t work), so I’ve seen firsthand how Katie’s optimism, credibility, and charisma make even the toughest conversations productive and respectful.
One additional quality that truly stands out is Katie’s curiosity and commitment to learning. Her eagerness to explore new technical tools and solutions in service of organizational transformation is impressive and rare.
If you’re looking for a partner who will guide you and your teams through change with respect, optimism, and strong expertise—polished by creativity—look no further. Katie Hamilton and ADAPT are exactly that.
– Victoria Kucherchuk, Waterloo Regional Police Services
Katie was incredibly creative and always full of ideas during the SAP SuccessFactors implementation at the Region of Waterloo. She brought a fresh perspective to change and communications, and had a real knack for turning complex system changes into messages people could actually connect with. She’s thoughtful, easy to work with, and genuinely cares about how change lands with employees. Working with her made a challenging project feel more manageable.
– Deblina Bhattacharjee, Region of Waterloo
I worked with Katie for 4 years and admire her skill in change management. She approaches projects with positivity, professionalism and clarity. She is innovative and excels in engaging people along the way through her enthusiasm and authenticity. So great to see her launch her business: Adapt Change Management Consulting.
– Dana Schultz, Region of Waterloo